CHECKPOINT VIEWPOINT
INFO
Viewpoint is the analysis of information from various online sources (News and Social Media) to determine the emotional tone specific to companies and organisations.
Discover consumer attitudes towards companies and their products, services or marketing campaigns.
Collect and analyse customer feedback to identify areas of repeat bad feedback and attribute to a product, service, geographical location etc.
Identify keywords in real-time and react before it escalates into a social media crisis.